How the scheme works
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How the scheme works
1. Who should I contact if I want to know more about the scheme?
To find out more:
- Take a look at the Parents section of our website
- Call our Customer Service team
- Contact your Human Resources Department or Childcare Co-ordinator.
2. How do I go about joining the scheme?
Please visit our 'How do I join?' page for further information.
3. What is my ID number?
Whether you're a carer, parent or employer, we'll have allocated you a unique ID number. You will need to quote this each time you contact us so that we can access your records, process your order or change any of your details.
4. What changes do I have to make if I want to use childcare vouchers to pay for my childcare?
If your carer is registered with Ofsted in England (or an equivalent body), and registered to accept our childcare vouchers, your childcare arrangements can stay the same. The childcare arrangement simply changes how your carer is paid.
If your carer is not registered with a relevant governing body, they cannot accept or receive payment in childcare vouchers. However, it is free and very easy for your carer to register to accept our vouchers.
5. How do I pay my carer?
E-Vouchers are an accessible, flexible and environmentally friendly product.
Simply log in to your online account (this is set up for you when you register for vouchers), to pay your carer using e-Vouchers.
You pay your carer electronically, using your secure online account to authorise payment. We transfer funds into your carer's bank account by BACS transfer, in line with the carer's preferred payment date.
There are three ways to pay a carer:
› One-off payment: make a one-off payment to your carer(s) immediately.
› Recurring scheduled payment: make a regular payment to your carer(s), by setting up a recurring scheduled payment on a weekly, fortnightly, 4-weekly or monthly basis.
› One-off scheduled payment: make a one-off payment to your carer(s) on a future date, for example in July for a summer camp, by setting it up in advance.
6. Can I order childcare vouchers for more than one child?
Yes, as long as you are the parent, legal guardian or have parental responsibilities for the child or step-child in question. However, the maximum voucher value is capped by the Government (in relation to your tax band), no matter how many children you have.
You can use your childcare vouchers to pay different carers. If you do use different carers, it is very important that each carer you want to use is registered with the relevant governing body and us.
7. Can I order childcare vouchers for any child?
No. To receive childcare vouchers, you must usually be the parent, legal guardian or have parental responsibilities for the child or step-child that is receiving childcare. This includes foster children, legally adopted children and situations where you have parental rights during an adoption process.
8. My child was born in April but I didn’t join the childcare voucher scheme until I returned to work in November. Can I receive childcare vouchers for the months I have missed in the current tax year?
If you join a voucher scheme part way through a tax year, you can catch up on unclaimed vouchers over a short period of time if:
- you haven’t already taken your full entitlement in that tax year
- your child was born in the months you’re claiming for
- you were employed at that time by your current employer
- your employer was running a scheme at that time
- your employer allows it
- the amount specified does not reduce your wage below the national minimum threshold.
You can do this by contacting us.
9. When can I use my childcare vouchers?
You can use the childcare vouchers immediately after your pay date. Alternatively, you can save them up over several pay periods and use them to pay for childcare at a later date. For example, you could save up to pay for childcare arrangements during the school holidays. However, it’s good practice to use the oldest dated childcare vouchers first.
10. What if my partner is already taking part in a childcare scheme with their employer?
You can both join your employers’ childcare schemes, further increasing your tax and National Insurance savings. You can use both sets of childcare vouchers to pay for the same child or more than one child, with one or more carers.
11. My employer doesn’t offer childcare vouchers at the moment. What can I do to encourage them?
We can give your employer all the information they need to set up a scheme with us. All you need to do is ask us to send some information to them or ask them to contact us for more details.
12. Will all registered childcare providers accept these vouchers?
How the scheme works
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